1/22/09
Natural Ways
Posted by BPO.Asia at 1/22/2009 10:31:00 PM 0 comments
Strong Pillars
Posted by BPO.Asia at 1/22/2009 10:21:00 PM 0 comments
Global Recession
Posted by BPO.Asia at 1/22/2009 09:31:00 PM 0 comments
1/19/09
1,100 New Call Center Jobs in the Philippines
StarTek, a US-based business process outsourcing firm that has recently established office in the country, expects to generate 1,100 new call center jobs for Filipinos.
In a briefing after the inauguration of its new facility by President Arroyo this morning in Makati City, Larry Jones, StarTek chief executive officer, said the company expects to fill in the job vacancies by the end of the year.
Full Story
Posted by BPO.Asia at 1/19/2009 01:47:00 PM 2 comments
1/12/09
Hoping for Hope
Source: http://tinyurl.com/9vmsht & http://tinyurl.com/8rpmac
Posted by BPO.Asia at 1/12/2009 08:10:00 PM 0 comments
1/3/09
PRICE DIFFERENTIATION STRATEGIES IN OUTSOURCING
US based call centers have always used their employees' familiarity with the American twang as an edge over offshore based entities. The problem is, it costs the outsourcers more than double to use their services. In addition, most of the clients are said to be comfortable with the foreign based customer service agents.
Despite that, a manufacturer cannot take the risk of alienating its customers. All their requests and even "whims" should be accommodated, as much as possible.
In order to address such a predicament, one pc manufacturer - DELL is offering the services of US based call centers at a price- $13/month.
Here's the complete story
Posted by BPO.Asia at 1/03/2009 06:46:00 PM 0 comments