EU outsourcing exec joins Philippine eServices

The chairman of the European Advisory Board and founding member of the International Association of Outsourcing Professionals (IAOP), will be one of the speakers of the upcoming eServices Expo in Manila, Philippines

The IAOP is a well-regarded global outsourcing group with more than 40,000 members including come of the biggest players like IBM, HP and India's Infosys Technologies.

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Outsourced house plans

One of the things that I don’t like about building houses is that it takes a long time for a concept to be converted into a sketch, a 3D drawing and later on, for the fine details to be completed. On top of that the danger of getting into irritating situations with your architectural designer is not at all remote. Having worked in the industry for a long time, I have realized that architecture is a blend of engineering and fine arts. Good architecture on the other hand, includes economics. Since architects frequently use their creative sides, it is but expected that they will fall in love with their own design and zealously protect it from the clients’ intrusion. However, it is the client who will foot the bill and use the structure so their likes and dislikes should rule the day.

For people wanting to put up a house, there is at least good website where a lot of complete house plans. The site has a lot of ranch, log,bungalow house Plans plans and other types of designs that people can choose from and instantly download. Should they want alterations, s short consultation with the site owners or your preferred designer should be able to accomplish the task faster than having to sit down and start from scratch.

PHILIPPINES TO HOST ANNUAL E-SERVICES EXPO

On February 11 & 12, the Philippine's Department of Trade and Industry will hold the 8th e-Services Philippines: Global Sourcing Conference and Exhibition. It will feature a number of outsourcing companies specializing in a number of fields and a number of clients looking for their outsourcing destinations are expected to be there. In the past, suppliers and interested investors were also observed to be actively participating in the discussions.

There will be a number of talks while the different booths of the various participants accomodate the influx of visitors. During the past E-Services expos, several millions (US $) worth of outsourcing contracts were sealed, making this event a sought after activity in the country.

The event will be at the SMX Convention Center, Roxas Boulevard Manila.

For more details, please visit the convention website.

Clinton's Position on Outsourcing Draws Political Uproar from Super Tuesday Democrats

Before the signs of a looming recession last month, barely a quarter(23.0%) of combined Republican, Democrat and Independent voters revealed that offshore outsourcing would be a key decision factor in selecting their 2008 presidential candidate. This week, 90.9% indicate that a weakened US economy is a major concern and offshore outsourcing may be a chief contributor. With Super Tuesday showdowns in big states of high unemployment and foreclosures approaching, Clinton's relations with offshore firms are again coming under fire by Obama and Edwards camps.

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Yoigo awards EUR 4.7 million outsourcing deal to Telvent

Telvent will also provide basic consultancy services for future service improvement IT projects in light of technological innovations....

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PHILIPPINE BPO SECTOR: Unbalanced Utilization of Resources

Employing 230,000 employees and producing $3.5 billion in 2006, the Philippines is a top contender in the race to become the world’s premiere outsourcing destination. Despite that, the industry leaders are calling for measures to assure that its talent pool can sustain the surge in demand. At this point, the call center industry (which probably hires 90 % of all BPO employees) is finding out that hiring new employees is not as easy as it used to, despite that perks and higher than usual starting salaries that they offer. This is reportedly due to the low talent pool of phone communicators who are skilled in English. Of course, the country’s huge number of new graduates every year provides a fresh batch of candidates, enabling the call centers to fill the demand. However, the message is very clear. The country needs to strengthen its English curriculum.
In my opinion, I partially agree with the industry leaders’ observation. A lot of applicants are not accepted, not because they don’t know how to communicate in English but because they don’t sound like Americans. Interviews with call center agents revealed that applicants are hired based on their largely for their ability to sound like Americans. This is understandable since the clients that the call center agents will be talking to are Americans and naturally, they will be suspicious of foreign based and/or foreign sounding operators.
However, I also believe that the country has a huge talent pool waiting to be fully utilized. The Philippines has large number of college graduates who can skillfully do BPO work other than being call center agents.
At this point, a handful of companies are successfully doing book keeping, accounting, CAD, engineering and architectural works, legal process outsourcing, medical transcription, data entry, IT, animation, online customer service, etc.. If only more companies will specialize in those fields, the country has more than enough number of people who can accomplish the task.

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OUTSOURCING UPDATES

News Bites: No More Free Shopping Bags, Shangsha Becomes ...
BizChinaUpdate - Shanghai,China
Changsha, the capital of Hunan province, has become the 13th city in China to be granted official status as a base for service outsourcing. ...
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Marsh & Capita Announce Outsourcing Partnership
Insurance Daily - Nairn,UK
by Stewart Douglas Insurance broker Marsh has today announced that it has selected Capita to provide its outsourced back office support systems for the next ...
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Knowledge process outsourcing will grow in 2008, says NOA
ComputerworldUK - UK
By Computerworld UK reporter 2008 will be the year that knowledge process outsourcing – the outsourcing of high-value-add functions – takes massive strides ...
See all stories on this topic

CALL CENTER UPDATES

Work at cancer hot line inspired Austin artist
Austin American-Statesman - Austin,TX,USA
Brown started working at the call center shortly after moving to Austin in 1999. His mother had just died of brain cancer. His task: using an American ...
See all stories on this topic

Meeting First Call Resolution Challenges in the Contact Center
CRM Buyer - USA
In the contact center world, that's known as "first call resolution," and the companies that you call want it, too. If a call takes too long or leaves your ...
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Insulting British callers make operators sick
Telegraph.co.uk - United Kingdom
Research carried out by India's booming call centre industry has found the 1.6 million people who work in them, mostly in their twenties, are plagued by ...
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OUTSOURCING BOOM PREDICTED IN 2008

I just hope that the outsourcing destinations will be ready to accommodate the projected rise in demand.

"More than half (53 per cent) of companies plan to increase outsourcing spending in 2008, up from 38 per cent in 2006 and 48 per cent in 2007, according to a survey of 250 IT professionals by US-based outsourcing and business process outsourcing (BPO) company Syntel."

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PAYDAY LOANS

It is reality for most people, that there are times when they ran out of money. And for a lot of them, these instances come quite often. While the best solution is to avoid getting into situations like this by preparing for it early and disciplining one’s use of resources, it can only be successful in making situations like this lessen.

Should one get into a situation when a sudden need for money arises just before the salary comes, a Payday Advance is the best solution. Quick loans from US$100 ~ 1,500 can be obtained within a few minutes and all the borrower has to do is repay the loan by the next payday.

While the facility is easy to avail of, this site recommends that people keep their loan amounts to a minimum in order for repayment to be easy. Some lenders may actually try to push money into your pockets but keep in mind that every loan has to be repaid.

INDIAN IT OUTSOURCING COMPANIES MOVING TO THE PHILIPPINES

In the past year, 12 Indian Tier 1 companies in the IT Outsourcing sector moved to the Philippines.

Some of the firms identified are Wipro Technologies, HTMT, ICICI Firstsource, 24/7, Genpact, GE Money, Sutherland, Aditya Birla Minacs (Transworks) and Infosys. In addition, firms like HCL, EXL Services,WNS and Evalueserve have also plans to move to the country.

For more information, come over to this link.

Innodata Isogen Wins Alcatel-Lucent Outsourcing Contract

Alcatel-Lucent Technologies will outsource its technical services for applications and online systems for its desktop and XML publishing platforms, content management systems, and delivery and deployment platforms to outsourcing company Innodata-Isogen, a Nasdaq listed company