Convergys bags $4.2M outsourcing deal

"Convergys announced it has signed a $4.2-million outsourcing contract with a global financial services firm. Under the terms of the 18-month contract, Ohio-based Convergys Corp. will perform a suite of marketing research services for an unidentified customer, described as a Fortune Top 50 company. In a statement, Convergys said it will perform brand and image tracking research, competitive marketplace research, customer retention research, "decision sciences," analytics and reporting, and executive dashboard and results portal development."

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