To Outsource or Not to Outsource: Sometimes, The Decision is Not That Easy

Four Japanese workers are suing AMrican Airlines for illegal dismissal after they were retrenched when their jobs were outsourced. One touchy issue here is that the outsourced division was alleged to have been making profits for the company. And yet the company outsourced their tasks to the point that there were excess employees who eventually resigned. If I am the boss of that company tasked in making the decision, I’d stock up on a lot of anti wrinkle cream. Balancing acts between employee welfare and stockholder pressure for greater profits plus the threat of competition is enough to generate enough ageing lines.

Solutions For The Future Superstars

Have you lately spotted somebody in your household who has the makings of a future star? Or are you dreaming of becoming one but finding it hard to make the first step and applying? Despite the seemingly huge entertainment industry out there, an examination of the entertainment news will reveal that the entire sector is very small. It seems like there are only a handful of players and those who feel that they are Gonnabe stars will have a tough time getting that chance to be screened.

It will probably be a good idea to outsource the scouting and booking part to professionals but that will cost a lot of money and not everyone can afford it. Besides, finding the right professionals to outsource to will be more difficult than finding a needle in a haystack.

One good news for everyone is that there is Gonnabe, a some kind of social networking for aspiring stars, upcoming stars and industry insiders. The site offers some kind of an interaction for likeminded people and advice, tips as well as opportunities can be shared for the benefit of the members. Despite the small and tough industry out there, a lot of people are kind enough to share information as well as dispense of materials that are not suitable for them but may be of tremendous benefit for others. Being a networking circle, aspiring talents are exposed to more opportunities, one of which can possibly usher them to stardom.

Philippine BPO's Get Increased Attention

I’ve read somewhere that Sitel, a call center in the Philippines is getting increased customer inquiry.

It seems that more US companies are outsourcing a lot of their back office work in order to adapt to the increasing costs of doing business in their home country. Sitel’s president has been quoted as saying,”For the last three months, there's been an accelerated number of companies that have decided to go into the Philippines".

That means more overseas workers the country will be taking customer queries from credit card holders, assisting non techies on how to increase their computer memory, etc.. let’s wait and see if it comes to fruition.

Source: csmonitor.com/2008/0707/p04s01-wosc.html

Sun Life to put up a BPO in RP

In the Philippines, an insurance agent makes money from every sale and every time a client makes premium payments for the next 3 years. That is usually the case. With tons of money derived from its insurance and financial operations, Sunlife, a Canadian Insurance/ financial company wants to jump into the outsourcing bandwagon and put up its own Business Process Outsourcing (BPO) operations in the Philippines. That should not be so hard to imagine since it has a huge client base in a number of countries. Creating a company that will handle the back office aspects of Sunlife should be a profitable venture for the next ten years.

First Solutions Outsourcing of India

In my viewsonic monitor, I watched the recent JP Morgan report saying that First Solutions of India is overweight and will continue to benefit from market movements, in the recent future. The Business Process Outsourcing (BPO) industry has been growing for the past several years and this trend is estimated to continue. Companies like First Source is well managed and is in good position to take advantage of opportunities that will come out.